Actual correspondence with regard to equipment for an "absolutely top priority" project:
August 09, Dan: Attached is an exception request requesting two 500Gb external hard drives.
Sept 13: Dan: Steve, an external hard drive was delivered to me today. My exception request was for two 500Gb drives. I received one 80Gb drive. Do you know what happened?
Sept 13: Steve, Tech VP: Sorry, Dan, the people who transcribed the request form got 300 Gb from the exception request form and not 500Gb. Send back the incorrect part and we'll try to get the right one ordered and delivered.
So, we asked for TWO 500Gb drives. This was "transcribed" to ONE 300Gb drive, and they sent an 80Gb drive -- five weeks later.
Best Buy has larger drives (600Gb) for $349 with one day delivery, or available for pickup at 4 of their stores within 10 miles.
The worst part is, there's a decent chance that when Dan returns the 80Gb drive, there will be further disruption because he didn't return the 300Gb drive. There's also a decent likelihood we will have to go through the whole approval process again.
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